Privacy Policy

Information we collect

• Account information such as your email address, login identifiers, and profile metadata.
• Subscription and billing information, including plan selection, billing status, and limited payment-related metadata supplied by processors such as Stripe.
• Product usage information such as feature activity, configuration choices, operational logs, and event data needed to run, secure, and improve the service.
• Content and service inputs you provide, including prompts, files, connected data, instructions, and configuration values submitted through the app or APIs.

How we use information

We use information to authenticate users, provide the service, provision and manage subscription-linked infrastructure, process billing, prevent abuse, troubleshoot issues, communicate with you, and improve product performance and reliability.

Third-party providers

We use third-party providers to operate the service, including hosting, analytics, authentication, payment, and infrastructure vendors. Those providers may process information on our behalf as needed to deliver their services to us.

We do not sell personal data. We may share information when required by law, to protect the security of the service, or as part of a business transfer such as a merger, acquisition, or asset sale.

Data retention and security

We retain information for as long as needed to operate the service, comply with legal obligations, resolve disputes, and enforce our agreements. We use reasonable administrative, technical, and organizational safeguards, but no system can be guaranteed to be completely secure.

Your choices

You can request access, correction, export, or deletion of your account information by contacting us. We may need to retain certain records for legal, security, billing, or operational reasons.

Contact

Privacy questions or requests can be sent to team@multivariant.ai.